Terms Of Use

Terms of Use

Welcome to Ceylon Masala! By accessing or using our website , you agree to be bound by these Terms of Use. Please read these terms carefully before using our services. If you do not agree with any part of these terms, you must discontinue using the website.

1. Acceptance of Terms

By using our website, you agree to these Terms of Use, as well as our Privacy Policy and any additional terms and conditions that may apply to specific sections of the site or to products and services available through the site. If you are using the website on behalf of a business or entity, you represent that you have the authority to bind that entity to these terms.

2. Use of the Website

You agree to use the website in accordance with the following guidelines:

• Eligibility: You must be at least 18 years of age or have the legal capacity to enter into a binding agreement to use this website.
• User Account: You may need to create an account to purchase products or access certain features. You are responsible for maintaining the confidentiality of your account details and ensuring that all information you provide is accurate, complete, and up to date.
• Prohibited Activities: You agree not to engage in any activity that could harm or disrupt the website, including, but not limited to:
  • Attempting to interfere with the website’s functionality or security features.
  • Uploading or transmitting viruses or malicious code.
  • Engaging in fraudulent activities such as impersonation or providing false information.
  • Using the website for illegal or unauthorized purposes.

3. Product Information and Availability

We strive to ensure that the information provided on our website is accurate, complete, and current. However, we cannot guarantee that all product descriptions, pricing, or availability information will be error-free or up-to-date at all times. In the event of a pricing or other error, Ceylon Masala reserves the right to correct the error, cancel any orders, or provide you with the correct information before completing the transaction.

• Product Availability: Some products may be available in limited quantities and may not be restocked. We reserve the right to discontinue any product at any time without notice.
• Pricing: All prices listed on the website are in [Insert Currency] and are subject to change without notice. Prices do not include applicable taxes, shipping fees, or other additional charges that may be added at checkout.

4. Orders and Payment

• Placing Orders: By placing an order on our website, you agree to provide accurate and truthful information. You also acknowledge that placing an order does not guarantee acceptance or availability. We reserve the right to refuse or cancel any order at our discretion.
• Payment: All payments must be made via the payment methods provided on the website. By submitting payment information, you represent that you are authorized to use the payment method and that the information is accurate and complete.
• Order Confirmation: After placing an order, you will receive an email confirming your order details. This email does not constitute acceptance of your order but serves as acknowledgment that we have received your order request.

5. Shipping and Delivery

• Shipping: We aim to ship products as quickly as possible. However, shipping times may vary based on product availability and the shipping destination. We are not responsible for delays due to customs, postal services, or other factors beyond our control.
• Delivery: You agree to provide a correct and complete delivery address. If a product cannot be delivered due to incorrect or incomplete information, we may charge additional shipping fees for redelivery.

6. Returns and Refunds

Our return and refund policy is governed by the terms set forth in our Refund Policy. Please review that policy for information regarding returns, exchanges, and refunds.

7. Intellectual Property

All content on the website, including text, images, logos, graphics, designs, and other material (collectively, "Content"), is the property of Ceylon Masala or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or otherwise use any Content without our express written permission.

• Trademarks: The Ceylon Masala name, logo, and related trademarks are the property of Ceylon Masala. Unauthorized use of any of our trademarks is prohibited.
• User-Generated Content: By submitting any content, reviews, or feedback to the website, you grant Ceylon Masala a non-exclusive, royalty-free, perpetual license to use, reproduce, and modify such content.

8. Limitation of Liability

To the fullest extent permitted by law, Ceylon Masala and its affiliates, directors, employees, and agents will not be liable for any damages, including but not limited to direct, indirect, incidental, consequential, or punitive damages, arising out of or related to your use of the website, products, or services.

We provide our website on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Indemnification

You agree to indemnify, defend, and hold harmless Ceylon Masala, its officers, directors, employees, and affiliates from any claims, damages, losses, liabilities, or expenses (including legal fees) arising out of or related to your use of the website, violation of these terms, or infringement of any rights of a third party.

10. Termination

We reserve the right to suspend or terminate your access to the website at our discretion, without prior notice, for any conduct that we believe violates these Terms of Use or is otherwise harmful to our interests or other users.

11. Governing Law and Dispute Resolution

These terms and your use of the website are governed by the laws of [Insert Country/Region], without regard to conflict of law principles.

• Dispute Resolution: Any disputes arising out of or related to these terms shall be resolved through good faith negotiations. If a resolution cannot be reached, disputes will be submitted to binding arbitration in [Insert City/Region], and the arbitrator’s decision will be final and binding.

12. Changes to Terms of Use

We reserve the right to modify or update these Terms of Use at any time without prior notice. Any changes will be posted on this page, and the updated terms will be effective immediately upon posting. We encourage you to review these terms periodically to stay informed of any updates.

13. Contact Information

If you have any questions or concerns about these Terms of Use, please contact us at:

Ceylon Masala

No.B9/F1/1, Mount Clifford Range, Homagama