Privacy Policy

Privacy Policy

At Ceylon Masala, we are committed to safeguarding your privacy and protecting your personal information. This privacy policy explains how we collect, use, and disclose information when you visit our website, place an order, or otherwise interact with us. By using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect several types of information to improve your experience and ensure the proper functionality of our services. The types of information we may collect include:

• Personal Information: When you place an order or create an account, we may collect personal information such as your name, email address, phone number, billing and shipping address, and payment details.

• Order Information: Details about the products you order, including quantities, preferences, and special requests.

• Automatically Collected Data: As you interact with our website, we may collect certain information automatically. This includes your IP address, browser type, browsing behavior, referring/exit pages, and other usage data via cookies or similar technologies.

• Communications: If you contact us via email, phone, or through our website, we may collect information related to your inquiries and our responses.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

• Processing Orders: To process and fulfill your orders, including shipping, billing, and order confirmation.

• Customer Service: To respond to your inquiries, requests, or complaints, and provide you with updates about your order.

• Website Improvements: To improve our website’s functionality, enhance user experience, and troubleshoot any issues.

• Marketing Communications: With your consent, we may use your contact information to send you promotional offers, newsletters, and updates about our products and services. You can opt-out of marketing communications at any time.

• Legal Compliance: To comply with applicable laws, regulations, and contractual obligations, such as record-keeping for tax or regulatory purposes.

3. Sharing Your Information

We value your privacy and will not sell or rent your personal information. However, we may share your information with third parties in the following cases:

• Service Providers: We may share your information with third-party providers who assist us with payment processing, shipping, email services, or other business operations. These providers are obligated to protect your information and use it only for the specific services they provide.

• Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or transfer of personal data.

• Legal Requirements: We may disclose your information if required to do so by law, or if we believe such action is necessary to comply with legal obligations, protect the rights or safety of Ceylon Masala, our customers, or others.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information when you visit our website. These technologies help us understand how users navigate our site, remember your preferences, and deliver personalized content.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We take the protection of your personal information seriously. We implement appropriate technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

Despite these precautions, no method of data transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you have any concerns about the security of your information, please contact us.

6. Your Rights

You have certain rights regarding the personal information we hold about you, including:

• Access and Update: You can request access to the personal information we have about you and update or correct any inaccuracies.

• Deletion: You can request that we delete your personal information, subject to any legal obligations we may have to retain it.

• Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in the emails we send you.

If you would like to exercise any of these rights, please contact us at [Insert Email Address].

7. Third-Party Links

Our website may contain links to third-party websites or services. This privacy policy does not apply to those external websites, and we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. International Data Transfers

If you are located outside of [Insert Country], your personal information may be transferred to and processed in a country different from your own. We will take appropriate steps to ensure that your information is protected in accordance with this privacy policy during such transfers.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under the age of 13. If you believe that a child under 13 has provided us with personal information, please contact us immediately so we can take appropriate action.

10. Changes to This Privacy Policy

We may update or modify this privacy policy from time to time. When we do, we will post the revised policy on this page and update the "Effective Date" at the top of the policy. We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have any questions about this privacy policy, the practices of this site, or your interactions with us, please contact us at:

Ceylon masala Pvt Ltd

No.B9/F1/1, Mount Clifford Range, Homagama