General Conditions Of Sale

General Conditions of Sale

Welcome to Ceylon Masala! These General Conditions of Sale ("Conditions") govern the purchase of products from Ceylon Masala and apply to all orders placed through our website. By purchasing any products, you agree to be bound by these Conditions. If you do not agree with any of these Conditions, please do not proceed with your purchase.

1. Scope of Application

These Conditions apply to all sales of products made through the website. They are intended to define the rights and obligations of both the seller (Ceylon Masala) and the buyer (the "Customer"). Any changes to these Conditions must be agreed upon in writing by Ceylon Masala.

2. Products and Availability

Ceylon Masala offers a variety of spices, herbs, and culinary products for sale on our website. Each product listing includes a description, ingredients (where applicable), and pricing.

Availability: All products are subject to availability. We make every effort to keep the website up-to-date, but product availability is not guaranteed until your order is confirmed. If a product becomes unavailable after you place an order, we will notify you promptly and provide a refund or offer a replacement product.
Product Descriptions: We strive to provide accurate product descriptions and images. However, slight variations in color, packaging, or other details may occur. These differences do not entitle the Customer to a refund, provided the core product remains the same.

3. Pricing

All prices listed on the website are in [Insert Currency] and include applicable taxes, unless otherwise noted. Prices are subject to change without notice, but any changes will not affect orders that have already been confirmed.

Additional Charges: Shipping fees, duties, and other additional charges are calculated at checkout and will be included in the total price before you complete your purchase.
Promotions and Discounts: Any promotions, discounts, or coupon codes are subject to their own terms and conditions and may not be combined unless explicitly stated.

4. Order Process

To purchase a product from Ceylon Masala, you must complete the following steps:

Add to Cart: Select the products you wish to purchase and add them to your shopping cart.
Checkout: Proceed to checkout, where you will be prompted to provide personal information, shipping details, and payment information.
Order Confirmation: After completing the checkout process, you will receive an email confirming the details of your order. This email constitutes acknowledgment of receipt of your order, not acceptance.
Order Acceptance: Once your payment has been processed, we will confirm acceptance of your order by sending a shipping confirmation email. The sale is only deemed final once the shipping confirmation has been sent.

5. Payment Terms

We accept a variety of payment methods, including but not limited to:

Credit/Debit Cards (Visa, MasterCard, etc.)
PayPal
[Insert Other Payment Methods]

Payments must be made in full at the time of placing the order. Ceylon Masala reserves the right to refuse or cancel any order if there is an issue with payment, fraud detection, or insufficient funds.

Payment Security: All payments made through our website are encrypted and processed securely using industry-standard protocols. We do not store your payment details on our servers.

6. Shipping and Delivery

Ceylon Masala offers worldwide shipping, subject to the availability of delivery services in the destination country.

Shipping Costs: Shipping costs are calculated at checkout based on the destination, weight of the package, and shipping method selected.
Delivery Times: Estimated delivery times are provided at checkout. While we strive to meet these estimates, we are not responsible for delays caused by third-party carriers, customs processes, or other external factors beyond our control.
Delivery Address: You are responsible for providing an accurate and complete delivery address. Ceylon Masala is not liable for orders that cannot be delivered due to incorrect or incomplete address information.

Risk of Loss: The risk of loss or damage to products passes to you upon delivery to the carrier. It is your responsibility to file any claims for lost or damaged shipments with the carrier.

7. Returns and Cancellations

Our return and cancellation policy is governed by our Refund Policy. Please refer to the Refund Policy page on our website for detailed information about returns, exchanges, and refunds.

Cancellations: Orders can only be canceled before they are shipped. Once your order has been shipped, it cannot be canceled.
Returns: Products may be returned under the conditions specified in our Refund Policy. You are responsible for return shipping costs unless the product was defective or incorrectly shipped.

8. Customer Obligations

As a Customer, you agree to the following obligations:

Accurate Information: You agree to provide accurate and complete personal, payment, and delivery information when placing an order.
Proper Use: You agree to use the website and our products in compliance with all applicable laws and regulations. You may not misuse the products or use them for unlawful purposes.

9. Warranty

We guarantee that all products sold through our website are of high quality and meet the descriptions provided at the time of purchase. However, we do not provide any additional warranties beyond those required by law.

Limitation of Liability: To the fullest extent permitted by law, Ceylon Masala disclaims any liability for direct, indirect, incidental, or consequential damages arising from the use of its products, except in cases of proven negligence or intentional misconduct.

10. Force Majeure

Ceylon Masala is not liable for any failure to perform its obligations under these Conditions if such failure is caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or government regulations.

11. Dispute Resolution

In the event of any disputes arising from the sale of products or these Conditions, we will first attempt to resolve the issue through informal negotiations. If a resolution cannot be reached, disputes will be settled through binding arbitration in [Insert City/Region] under the rules of [Insert Arbitration Institution].

12. Governing Law

These Conditions are governed by and construed in accordance with the laws of [Insert Country/Region], without regard to its conflict of law provisions.

13. Changes to the Conditions

Ceylon Masala reserves the right to modify or update these Conditions at any time. Any changes will be posted on this page, and the updated Conditions will be effective immediately upon posting. Your continued use of the website or purchase of products constitutes your acceptance of the updated Conditions.

14. Contact Information

If you have any questions about these General Conditions of Sale or need further assistance, please contact us at:

Ceylon Masala

No.B9/F1/1, Mount Clifford Range, Homagama